1. Someone from the testing center or COVID Hotline Support program will call you IF you tested through the Guidesafe or UA facilities. If you received your positive test through a different facility, report your results immediately to the COVID Hotline Support program.
  2. Be sure to report your results on the UA Healthcheck.
  3. Isolate in place. Stay in your room and avoid contact with others until the COVID Hotline Support team contacts you with specific instructions. This could take some time because of the individualized response, but please be patient. You will be assigned a Case Manager who will follow up regularly with you and provide guidance.
  4. In the meantime:
    • Prepare a list of people with whom you have been in close contact (within 6 feet for 15 minutes or more without a mask) in recent days. This will help identify others who may have been exposed.. Please be thorough.
    • Begin packing personal items you may want/need if you are placed in isolation.
  5. Follow the latest University rules and directives and familiarize yourself with the University’s return plan policies.
  6. Please don’t panic. The University has resources and support available to you.

FAQs related to positive tests and quarantine.

What does close contact mean?

Close contact is defined as (1) anyone who spent at least 15 minutes within 6 feet of a COVID-19 positive or suspected COVID symptomatic individual while not wearing a mask (either you or the other individual or both); (2) anyone who has had frequent bodily contact with someone who is COVID-19 positive or who is experiencing symptoms of COVID-19; or (3) anyone having direct contact with secretions (e.g., cough, sneeze, etc.) of a COVID-19 positive individual or suspected COVID symptomatic individual.   Anyone who is a close contact and is experiencing symptoms consistent with COVID-19 will be treated as a suspected positive unless a negative test proves.

How do I know if I should self-quarantine or self-isolate?

  • If you have been in close contact with someone who has tested positive for COVID-19, you should self-quarantine, which means:
    • Staying at home/residence hall room until 14 days after your last contact
    • Checking your temperature twice a day and monitoring yourself for any symptoms of COVID-19
    • Stay away from others, particularly those individuals who may be at high risk for becoming sick from COVID-19.
  • If you are sick or have tested positive for COVID-19, you will be provided isolation accommodations and you should:
    • Stay in the isolation accommodations until (a) all of your symptoms have resolved, (b) you have been fever free for 24 hours without taking fever reducing medication, and (c) it has been at least 10 days since your symptoms first appeared or you tested positive.
    • Stay away from others and use a separate bathroom as available.


What are some COVID Symptoms (See ADPH or CDC website for most current potential symptoms)

  1. Temperature higher than 100.4
  2. Fever or feeling feverish
  3. Cough
  4. Shortness of breath or difficulty breathing
  5. Chills or repeated shaking with chills
  6. New unexplained muscle pain
  7. New or atypical headache
  8. Nausea, vomiting or diarrhea
  9. Sore throat
  10. Congestion or runny nose
  11. New loss of taste or smell


I live in a Fraternity/Sorority House or an on-campus residence hall and I’ve tested positive. Where do I go for isolation space?

  • If you live within reasonable distance and can safely get home and isolate there, we are advising you to go to your home and stay for a minimum 10 days and you have clearance from the COVID Hotline Support Program and/or SHC to return to campus.
  • If you cannot go home, isolate in your room and avoid any interactions with other. Immediately contact the COVID Hotline Support Program. The COVID Hotline Support team will assign a case manager to coordinate your temporary isolation housing.
  • Because the case manager will provide individualized instructions, it may take several hours before you hear back from them.
    • Be patient.
    • Don’t panic.
    • Stay isolated.
  • You will be informed of your check-in location and specific instructions on how to obtain your keys for the isolation/quarantine space.
  • Pack 2 weeks of clothes, school materials, medications, personal hygiene and other supplies. Wear a mask and avoid close contact if you are around others while packing.
  • If you do not have a personal vehicle to get to the isolation housing, the University will assist arranging transportation for you. Contact Parking and Transportation if you need transportation by calling 205-348-5471. If you are driving a registered on-campus vehicle please inform HRC so they can notify Parking Services of the temporary change.
  • Most students needing Isolation Housing will be assigned to Highlands or Bryce Lawn Apartments, which are on campus and owned by the University. Here are few details about each. Televisions are not provided.
    • Highlands – The Highlands offers residents a fully furnished 3-bedroom, 2-bath apartment equipped with a private kitchen.
      • Bathroom – One bath, one shower, two toilets and three sinks. Shower curtain liners provided.
      • Kitchen – Refrigerator, electric stove, dishwasher, (microwaves are provided in some and ordered for others to be installed ASAP)
    • Bryce Lawn – Bryce Lawn offers residents a fully furnished 3-bedroom, 2-bath apartment equipped a private kitchen.
      • Bathroom –One bath, one shower, one toilet and two sinks. Shower curtain liners provided
      • Kitchen – Refrigerator, electric stove, dishwasher, (microwaves are provided in some and ordered for others to be installed ASAP), in unit laundry.

Will I have access to food in the isolation housing?

Yes. Bama Dining will provide food. HRC will let Bama Dining know when you move in so food delivery may begin. Food will be dropped off once a day and will include one hot meal for dinner and breakfast and lunch items for the next day. Upon arrival, you must complete a short survey to opt into meal delivery.


What if I have food allergy?

Any special accommodations will be arranged through the survey you will complete when you move in to isolation housing.


Will I still receive food to support me during isolation if I do not have a meal plan or I have used all of my Greek 55,?

Yes, food will still be provided to you through Bama Dining.


Will I have access to Wifi in the isolation housing?

Yes, you will be staying in an on-campus residence hall or apartment that is equipped with UA Wifi. You will connect in the same way that you connect to your residence Wifi.


Will my residence hall room be cleaned while I’m in isolation housing? If so, what is the procedure?

HRC will take care of this through UA’s Environmental Health & Safety department.


I live off-campus and I’ve tested positive. Is there an isolation place for me?

We are advising off-campus students to isolate in place for a minimum of 10 days.  Avoid coming into contact with any roommates. Do not share a bathroom with anyone else while you are in isolation.  You must obtain clearance from the COVID Hotline Support group and/or SHC to return to campus. The COVID Hotline Support group may recommend other steps prior to returning to campus, including additional testing.


I live off-campus and I’ve tested positive. How should I go about getting food/groceries?

We recommend you utilize grocery and food delivery services or have a friend drop off food for you. It’s important that you do not have direct contact with anyone until you have been cleared to return to campus. If you are unable to provide for you food and grocery needs, you may apply for emergency assistance with Student Care and Well-Being by completing the application at bamacares.ua.edu. Contact Student Care and Well-Being at 205-348-2461 to learn about possible emergency assistance.


I’m a distance learning student and I think that I might have contracted COVID-19.  What do I do next?

Contact your primary care physician or your local hospital for the next steps to take. If you have tested positive, follow the instructions and treatment plan provided by your primary care physician or health service provider.  If you test positive, please inform the COVID Hotline Support group.  You will need clearance from the COVID Hotline Support group if you plan to come to campus.